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Customer Support

✉ onlinestore@fjdynamics.com

Any questions about products or payment? Shoot us an email. We will get back to you within 24 hours.

For order, technical, and customer support inquiries:

Purchase at online store, contact:

✉  onlinestore@fjdynamics.com

✉ influencer@fjdynamics.com

(If you are an influencer with over 5000 followers looking for collaboration, please contact us and our Influencer Relation team will be in touch shortly!)

✉ partnership@fjdynamics.com

(If you have a team of professional communications consultants and extensive resources of media writers to provide companies with news content planning. Please contact us！)

Delivery & Shipping & Payment Solutions

Delivery times vary by shipping origin:

• USA Warehouse (FedEx): 3-7 business days

• Germany Warehouse (DPD/DHL/Trucking Delivery): 3-7 business days

• Direct Factory Shipment (DHL/FedEx): 5-12 business days

Your order confirmation email will specify the exact carrier and tracking details.

Standard processing:

Domestic orders: 5-7 business days

International orders: 7-16 business days

Real-time tracking becomes available 24 hours after shipment dispatch.

Common solutions for payment declines:

Refresh your browser and retry

Attempt with a different payment method

Contact your card issuer to:

Confirm that international transactions are enabled

Verify sufficient funds/credit limit

 We support all major options:

✓ Credit/Debit Cards (VISA/Mastercard/Amex)

✓ Digital Wallets (PayPal/Google Pay)

✓ B2B Clients: Request Proforma Invoice (PI) via onlinestore@fjdynamics.com

Contact us about anything related to our company or services.

We'll do our best to get back to you as soon as possible.

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