After-sales Service Policy
.I. Period of Policy Implementation
II. Contents of the Policy
Chapter I. Warranty Policy
1. Warranty Period
No. | Name | Warranty Period (year) | Beyond Warranty Period |
1 | Mower | 2 | Charged |
2 | Batteries | 2 | Charged |
3 | Charging Station & RTK | 1 | Charged |
4 | Wheels | Not Warranted (Wear Parts) | Charged |
5 | Decorations | Not Warranted (Wear Parts) | Charged |
6 | Mower Blades | Not Warranted (Wear Parts) | Charged |
Product | Warranty Period (year) |
PONY 500 | 2 |
MP500 | 2 |
MP2000 | 2 |
200W Solar Panel | 2 |
120W Solar Panel with MPPT | 2 |
X2800iE Inverter Generator | 2 |
120W Solar Panel | 2 |
Separate Battery for FJD MP2000 | 2 |
Product | Warranty Period (year) |
Trion P1 | 1 |
Trion S1 | 1 |
Trion Model Point Cloud Processing Activation License |
Virtual products are non-refundable and carry no warranty once the activation code is dispatched |
V1t GNSS RTK Rover | 1 |
Trion Backpack | 1 |
Trion Camera | 1 |
Trion V10i | 1 |
FJD Extension Pole | 1 |
FJDynamics Autosteering Kit
No. | Main Part | Warranty Period (year) | No. | Part | Warranty Period (year) |
1 | Control Terminal | 2 | 6 | Display Stand | 1 |
2 | Attitude Sensor | 2 | 7 | Antenna Crossbar | 1 |
3 | Angle Sensor | 2 | 8 | Antenna Feeder | 1 |
4 | Steering Motor | 2 | 9 | Angle Sensor Stand | 1 |
5 | GNSS Antenna | 2 | 10 | Steering Wheel | 1 |
11 | Motor Bucket | 1 | |||
12 | Splined Sleeve | 1 | |||
13 | Wiring Harness | 1 | |||
14 | 4G Antenna | 1 | |||
15 | Radio Antenna | 1 |
RTK Base Station
No. | Mian Part | Warranty Period (year) | No. | Part | Warranty Period (year) |
1 | Base Station Body | 2 | 5 | Base Station Tripod | 1 |
2 | Radio Antenna | 2 | 6 | Fixed Rod | 1 |
3 | External Power Cord | 2 | 7 | Battery Charger | 1 |
4 | Antenna Extension Cord | 2 | 8 | Power Adapter | 1 |
9 | Circular Plate | 1 | |||
10 | Antenna Adapter | 1 | |||
11 | Charging Plug | 1 | |||
12 | AC Power Cord | 1 | |||
13 | Rechargeable Battery | N/A | |||
14 | 5M Centering Rod | 1 |
WIFI Camera
No. | Main Part | Warranty Period (year) |
1 | WIFI Camera | 1 |
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Warranty Period Counting
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Warranty Method
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Users may get contact FJ service by mailbox storesupport@fjdynamics.com or by hotline marked in the package of the products. Users may also launch the FJ homepage for more information and guidance at https://www.store.fjdynamics.com/.
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In case of malfunction, operating issues, or other inquiries, users may contact FJ service for a solution. If the failure or defects are verified to be intrinsical, FJ will provide a replacement for free during the warranty period. In case of product replacement, the user is obliged to deliver the former product to the appointed address by FJ, and the courier cost should be borne by FJ.
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Users will get remote instruction guidance from the FJ service if needed. On-field installation is also available if users accept the service quotation. To facilitate problem-solving, FJ can help bridge users with local distributors, if there is any. The chargeable service fee shall be discussed between user and distributor, and FJ will provide technical assistance accordingly.
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For any hardware malfunction caused by human error or warranty expired, FJ will provide repair service or replacement on basis of an agreed quotation to the end user.
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Situations not Covered in the Scope of Free Warrant:
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The malfunctioning part of the product has already exceeded the warranty
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Damage caused by natural calamities (flood, fire, earthquake, thunder-stroke, typhoon, etc.), force majeure such as disasters related to animals, pets, and insects, or human errors during operation (entry of foreign matter or liquid substance, scratch, intense radiation, etc.).
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Assembling & disassembling and repair by oneself; product tested or repaired by a service provider without the authorization of FJ, or individual part of product sent to an FJ-authorized service provider for repair without the guidance of
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Malfunctions and damage caused by modification and alteration of product specifications by oneself and installation, addition, and expansion of parts not sold, authorized, or approved by
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The warranty identification of the product is torn up or damaged beyond recognition; the warranty card is obliterated or inconsistent with the product; the bar code or serial number of the product part is torn up or
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Issues or malfunctions due to failure to operate in the method shown in the manual or other improper
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The components, external rubber parts, standard parts, and vulnerable parts that require regular maintenance.
Chapter II. Charging Standard for Paid Services
1. Paid service
- FJ paid services to refer to the services provided to users beyond the warranty period or scope of parts when after-sales issues cannot be solved by dealers. The specific paid services include hardware fault detection, repair, software debugging.
- Composition of paid service charges:
Paid service charges include labor costs, the material expense of spare parts, and transportation costs. Paid service charges = labor cost + material expense of spare parts + transportation cost
Labor cost: labor cost of technicians providing repair and maintenance services
The material expense of spare parts: Replacement of parts and devices, and consumables maintenance.
2. Charging standard for manual service
Manual service shall be priced based on a comprehensive consideration of factors including difficulty in implementing different types of services, technical capacity grade requirement, service hours, and travel.
3. Charging standard for the material expense of spare parts
The charging standard for the material expense of spare parts shall be made separately by FJ and is subject to the actual quotation by the FJ-authorized service center.