After-sales Service Policy
I. Period of Policy Implementation
The after-sales policy (hereinafter referred to as “the Policy”) is for the entire intelligent guidance system, including Autosteering Kit, RTK Base Station, and WIFI Camera (hereinafter referred to as “the products”), sold by FJ DYNAMICS INTERNATIONAL LIMITED (hereinafter referred to as “FJ”).
II. Contents of the Policy
Chapter I. Warranty Policy
1. Warranty Period
In case of any hardware malfunction for reasons beyond control during the warranty period, the product(s) involved will be replaced for free. For any hardware malfunction caused by human error or after the guarantee period, FJ will provide repair service on the basis of an agreed quotation to the end user.
Details of the Guarantee Period are as follows:
- Guarantee Period: 2 years for main parts (refer to “2. Specific Guarantee Period of parts”); 1 year for the wearing parts.
- Specific Guarantee Period of parts:
FJDynamics Autosteering Kit
|
No. |
Main Part |
Warranty Period (year) |
No. |
Part |
Warranty Period (year) |
|
1 |
Control Terminal |
2 |
6 |
Display Stand |
1 |
|
2 |
Attitude Sensor |
2 |
7 |
Antenna Crossbar |
1 |
|
3 |
Angle Sensor |
2 |
8 |
Antenna Feeder |
1 |
|
4 |
Steering Motor |
2 |
9 |
Angle Sensor Stand |
1 |
|
5 |
GNSS Antenna |
2 |
10 |
Steering Wheel |
1 |
|
|
11 |
Motor Bucket |
1 |
||
|
|
12 |
Splined Sleeve |
1 |
||
|
|
13 |
Wiring Harness |
1 |
||
|
|
14 |
4G Antenna |
1 |
||
|
|
15 |
Radio Antenna |
1 |
Note: Guarantee is inapplicable to damages caused by improper use.
RTK Base Station
|
No. |
Mian Part |
Warranty Period (year) |
No. |
Part |
Warranty Period (year) |
|
1 |
Base Station Body |
2 |
5 |
Base Station Tripod |
1 |
|
2 |
Radio Antenna |
2 |
6 |
Fixed Rod |
1 |
|
3 |
External Power Cord |
2 |
7 |
Battery Charger |
1 |
|
4 |
Antenna Extension Cord |
2 |
8 |
Power Adapter |
1 |
|
|
9 |
Circular Plate |
1 |
||
|
|
10 |
Antenna Adapter |
1 |
||
|
|
11 |
Charging Plug |
1 |
||
|
|
12 |
AC Power Cord |
1 |
||
|
|
13 |
Rechargeable Battery |
N/A |
||
|
|
14 |
5M Centering Rod |
1 |
Note: Guarantee is inapplicable to damages caused by improper use.
WIFI Camera
|
No. |
Main Part |
Warranty Period (year) |
|
1 |
WIFI Camera |
1 |
Note: Guarantee is inapplicable to damages caused by improper use.
2. Warranty Period Counting
To ensure customer perception, FJ provides the product warranty period for end users counting from the receipt date by the users, 2 years for main parts, and 1 year for the wearing parts. When contacting with FJ for warranty service, users should present the purchase invoice and the courier receipt to demonstrate the certificate of warranty. Suppose the user cannot provide a warranty certificate or valid invoice. In that case, the warranty period shall be counted starting from the ex-factory date corresponding to the serial number on the machine body. In case of repair or replacement happened, the warranty period is not renewed but shall be continuously calculated according to the original warranty period.
3. Warranty Method
- For any performance failure specified in the List of Performance Failures within the warranty period under normal operations, FJ will provide free
Following is the List of Performance Failures
|
|
Performance Failure |
Remarks |
|
FJDynamics Autosteering Kit |
Unable to power on Abnormal power-off Abnormal IMU operation Abnormal motor steering Abnormal routing |
Please contact your network operator first for a network problem. |
|
RTK Base Station |
Unable to power on Abnormal power-off Indicator light not shown Unable to pair Unable to search for satellite |
When pairing and searching for satellites, please perform in an open, unobstructed, and no strong electromagnetic radiation area. |
|
WIFI Camera |
Unable to power on or power off Infrared lamp beads do not light up at night Unable to connect to the terminal |
Except for the circumstances of returning for maintenance as authorized by FJ after-sales technical support, the WIFI Camera shall only be replaced. |
Notes: Any failure/malfunction not specified in the list above shall be not deemed as performance failure.
- Users may get contact FJ service by mailbox service@fjdynamics.com or by hotline marked in the package of the products. Users may also launch the FJ homepage for more information and guidance at https://www.store.fjdynamics.com/.
- In case of malfunction, operating issues, or other inquiries, users may contact FJ service for a solution. If the failure or defects are verified to be intrinsical, FJ will provide a replacement for free during the warranty period. In case of product replacement, the user is obliged to deliver the former product to the appointed address by FJ, and the courier cost should be borne by FJ.
- Users will get remote instruction guidance from the FJ service if needed. On-field installation is also available if users accept the service quotation. To facilitate problem-solving, FJ can help bridge users with local distributors, if there is any. The chargeable service fee shall be discussed between user and distributor, and FJ will provide technical assistance accordingly.
- For any hardware malfunction caused by human error or warranty expired, FJ will provide repair service or replacement on basis of an agreed quotation to the end user.
4. Situations not Covered in the Scope of Free Warranty:
- The malfunctioning part of the product has already exceeded the warranty
- Damage caused by natural calamities (flood, fire, earthquake, thunder-stroke, typhoon, etc.), force majeure such as disasters related to animals, pets, and insects, or human errors during operation (entry of foreign matter or liquid substance, scratch, intense radiation, etc.).
- Assembling & disassembling and repair by oneself; product tested or repaired by a service provider without the authorization of FJ, or individual part of product sent to an FJ-authorized service provider for repair without the guidance of
- Malfunctions and damage caused by modification and alteration of product specifications by oneself and installation, addition, and expansion of parts not sold, authorized, or approved by
- The warranty identification of the product is torn up or damaged beyond recognition; the warranty card is obliterated or inconsistent with the product; the bar code or serial number of the product part is torn up or
- Issues or malfunctions due to failure to operate in the method shown in the manual or other improper
- The components, external rubber parts, standard parts, and vulnerable parts that require regular maintenance.
Chapter II. Charging Standard for Paid Services
1. Paid service
- FJ paid services to refer to the services provided to users beyond the warranty period or scope of parts when after-sales issues cannot be solved by dealers. The specific paid services include hardware fault detection, repair, software debugging and
- Composition of paid service charges:
Paid service charges include labor costs, the material expense of spare parts, and transportation costs. Paid service charges = labor cost + material expense of spare parts + transportation cost
Labor cost: labor cost of technicians providing repair and maintenance services
The material expense of spare parts: Replacement of parts and devices, and consumables maintenance.
2. Charging standard for manual service
Manual service shall be priced based on a comprehensive consideration of factors including difficulty in implementing different types of services, technical capacity grade requirement, service hours, and travel.
3. Charging standard for the material expense of spare parts
The charging standard for the material expense of spare parts shall be made separately by FJ and is subject to the actual quotation by the FJ-authorized service center.