Return & Refund Policy
Return & Refund Policy
Thank you for shopping at the FJDynamics Online Store. (To make things visually easier for both of us, we will refer to it as the "FJD Store" in this policy.)
We are confident that you will be thrilled with the products you purchase from the FJD Store. That's because we go to great lengths to ensure that the products are designed and manufactured exactly the way you want them.
However, sometimes a product may not be exactly what you expect, and we understand that. If this happens unfortunately, we invite you to review this return for refund clause with us. These terms clearly define the details of how orders can be canceled, returned, and refunds processed.
This policy applies to all products sold at the FJD Store.
Each product will undergo a strict quality inspection before shipment to ensure that the quality check is cleared before the shipment procedure is executed. Therefore, please understand that our store does not accept returns for non-quality issues without reason.
For product quality returns, you have 7 natural days from the date of receipt of the product to take pictures and contact the store's customer service (email@example.com) to apply for the return.
Only items purchased directly from the FJD Store with quality problems can be returned to FJDynamics. FJDynamics products purchased through other channels must be returned by their respective return and refund policies.
List of Products Not Eligible for Return
Software Activation Codes
Cases in Which We Have the Right to Refuse the Return
Returns Acceptance Confirmation
Product Return Process
Refunds for Order Cancellations
If you insist on canceling your order before the shipment, we will deduct a transaction service fee (billed at 5% of the order amount) when processing your refund.
If you insist on canceling your order while the product is in transit, we will deduct a transaction service fee (5% of the order amount) + return shipping costs (based on actual shipping costs) when processing your refund.
The order is of a suspected fraudulent nature.
When the order's inventory cannot be delivered promptly and is unacceptable to the customer after communication.
When the order's products are suspended from selling to the place of shipment.
Other force majeure factors, etc.
Refunds for Bundle Deals